We are committed to ensuring your satisfaction with any product that you have ordered. Once the order is dispatched from our warehouse can be only if the product has a manufacturing defect and can’t be repairable.
Product damaged or defective:
In the unlikely event that any product you have ordered is not received in good condition, or has a manufacturing defect or damage, or if product delivered is different from what you had ordered, you must not withstanding your warranty rights, immediately lodge a complaint with Tira Furniture on its Customer care helpline at 056 995 5212. You must also contact us immediately, so that, we may assert our rights, if any, vis-a-vis the shipping agent. You may return the product unused, and in the same (unused) condition as you have received it, in its original packaging along with original contents (with all accessories of polythene/carton box / Manual, and such other contents depending on the product ordered), labels or relevant seal, for a refund or an exchange, within 72hrs from the date on which these goods are delivered.
- Please do not accept delivery of any item if you notice any damages and immediately contact customer care if you open the packaging and discover that the item is damaged.
- Products damaged while being used do not qualify for a refund or replacement unless it is a manufacturing defect.
- Replacement of product may depend upon the availability of the product.
- In the event you return any product which is delivered to you in a damaged/defective condition, we will also refund the shipping charges where applicable to that item.
Return it through Courier Collection:
You may contact our Customer Care within 48hrs of having received the product and request a return/exchange (As per the policy mentioned above). We shall arrange for the products to be collected from the delivery address through courier and shall process the return/exchange subject to receipt of the products at our end in unused condition and in its original packaging along with the invoice, failing which return/ exchange or refund may not be possible.
For returns through courier collection; you will be given a docket number at the time of collecting the products, which is to be retained for future reference.
How will you be refunded?
We will refund the money once we are in receipt of the product in its original nature/condition. The refund shall be in the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque, we will send you a cheque. Cheques will be sent only to the billing address of the customer making the payment.
The refund process will be initiated once we have received the product(s), in proper and original nature. Typically refunds are processed in less than 10 working days but in case of payments by Cheque, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
Email us at [email protected] or call our contact center at 056 995 5212 in case of any assistance.